Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our services:

1.1 Personal Information

When you create an account or use our services, we may collect:

• Account Information: Name, email address, phone number, and password
• Profile Information: Business name, address, instructor license details
• Student Information: Student names, contact details, lesson history (as provided by you)
• Payment Information: Billing details and payment card information (processed securely through our payment provider)

1.2 Usage Information

We automatically collect information about how you use our application:

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time and date of visits)
• Application usage data (features used, lesson scheduling patterns)
• Location data (with your permission, for features like route tracking)

1.3 Communications

When you contact us for support or inquiries, we collect the information you provide in your communications.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our DIM application and services
• Account Management: To manage your account, verify your identity, and process registrations
• Payment Processing: To process transactions and send payment-related information
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Communications: To send you service updates, security alerts, and administrative messages
• Improvements: To analyze usage patterns and enhance our application's features and user experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Marketing: With your consent, to send promotional materials about our services (you can opt-out anytime)

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe) for secure payment handling
• Cloud hosting providers for data storage and application hosting
• Email service providers for communication delivery
• Analytics providers to understand usage patterns

These providers are bound by confidentiality agreements and are only permitted to use your information for specified purposes.

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests by public authorities.

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share information for any other purpose with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest using SSL/TLS protocols
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Account information is retained for the duration of your active account. After account closure, we may retain certain information for legal, tax, or regulatory compliance purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Correction

You have the right to access, update, or correct your personal information at any time through your account settings.

6.2 Data Portability

You can request a copy of your personal data in a structured, commonly used format.

6.3 Deletion

You can request deletion of your personal information, subject to certain legal obligations that may require us to retain certain data. You can delete your account through the application settings or by contacting us.

6.4 Objection and Restriction

You may object to or restrict certain processing of your information, such as marketing communications.

6.5 Marketing Communications

You can opt-out of receiving promotional emails by clicking the "unsubscribe" link in our emails or by updating your communication preferences in your account settings.

6.6 Do Not Track

Some browsers have "Do Not Track" features. Currently, there is no industry standard for how to respond to these signals. We do not currently respond to Do Not Track signals.

To exercise any of these rights, please contact us at privacy@zinteli.com or through our contact form.

7. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country's laws. When we transfer information, we implement appropriate safeguards to ensure your data remains protected.

9. Third-Party Links

Our application may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last updated" date
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice in our application

Your continued use of our services after the changes take effect constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. UK GDPR Compliance

As a UK-based company, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you are located in the UK or European Economic Area (EEA), you have additional rights under GDPR, including:

• The right to lodge a complaint with the Information Commissioner's Office (ICO)
• The right to object to automated decision-making and profiling
• The right to withdraw consent at any time where we rely on consent

For more information about your rights or to file a complaint, visit the ICO website.